FAQ

1. What is the duration of the Thailand package?
The package is for 5 Nights / 6 Days, covering Phuket and Krabi.

2. From where does the tour start?
The tour starts from Mumbai, with direct Akasa Air flights to Phuket.

3. Which destinations are covered?
The package covers Phuket and Krabi, with 3 nights in Phuket and 2 nights in Krabi.

4. What type of hotels are included?
The package includes 4-star hotel accommodation with daily breakfast.

5. Is breakfast included?
Yes, daily breakfast is included during the hotel stay.

6. Are flights included in the package?
Yes, non-stop direct Akasa Air return flights between Mumbai and Phuket are included.

7. Which island tours are included?
The package includes the Phi Phi Island Tour and Krabi 4 Island Tour, both with lunch on SIC basis.

8. Is Phuket sightseeing included?
Yes, a Phuket City Tour on SIC basis is included.

9. Are airport transfers included?
Yes, airport and inter-hotel transfers on SIC basis are included.

10. Are there fixed departure dates?
Yes. Departures are available on selected dates from October 2026 to March 2027.

At Trekfit Adventures, we understand that travel plans can sometimes change. We request all participants to carefully read and understand our cancellation and refund policy before confirming their booking.

1. Pending Payment Policy

• Complete your pending payment 5 days before departure.

• Failure to pay the second installment may result in booking cancellation and forfeiture of the advance payment.

• Boarding may be denied for non-payment, and the seat may be reassigned.

2. Cancellation & Refund Policy

A. Backpacking Trips & Long Tours — More Than 4 Nights

• 30+ days before departure: Full refund in Trekfit Adventures coupon/credit OR monetary refund after deduction of 15% cancellation charges.

• Less than 20 days before departure: No monetary refund. 75% of the eligible amount may be provided as Trekfit Adventures coupon/credit.

• Less than 7 days before departure: No refund.

• If unwell: No refund. Participants may arrange a replacement, subject to Trekfit Adventures' approval.

B. Sahyadri Treks, Camping & Weekend Trips

• 5 days before departure: Full refund in Trekfit Adventures coupon/credit OR monetary refund after deduction of 15% cancellation charges.

• Less than 3 days before departure: No monetary refund. 50% of the eligible amount may be provided as Trekfit Adventures coupon/credit if the booking has been fully paid.

• Ticket Transfer: Possible subject to Trekfit Adventures' approval.

• No-show or illness: No refund. Participants may arrange a replacement, subject to approval.

• Advance Booking Amount: Non-refundable.

• Postponement: Allowed up to 3 days before the trek, subject to availability and Trekfit Adventures' approval.

3. Important Non-Refundable Charges

Trek insurance, train cancellation charges, agent charges, convenience charges, and other third-party charges are non-refundable if the trip is cancelled within 6 days before departure.

New Year & Christmas Events

No refund will be applicable within 15 days before New Year and Christmas events.

4. If Trekfit Adventures Cancels a Trip

Due to Natural Calamity or Unrest

• If the trip has already started, no refund will be applicable for services affected by such circumstances.

• Trekfit Adventures will make reasonable efforts to assist participants with alternate arrangements.

Before Departure

• If Trekfit Adventures cancels the trip before departure, a full refund may be provided, except for non-refundable train, bus, hotel, airline, permit, or other third-party charges, wherever applicable.

Sahyadri Treks

If a Sahyadri trek is cancelled due to low participation, participants may choose an event/date shift, subject to availability.

Transport Issues

In case of transport-related issues, Trekfit Adventures may arrange an alternative wherever possible. Any additional cost arising from the alternative arrangement will be borne by the participant.

5. Trip Delays & Connecting Transport Failures

Trekfit Adventures will assist with alternate arrangements in case of:

• Train delays

• Bus delays

• Flight delays

• Missed connections

• Roadblocks

• Vehicle breakdowns

• Natural calamities

• Other circumstances beyond our control

Any additional expenses arising due to such delays, changes, or alternate arrangements will be borne by the participant.

6. Cancellation Process

All cancellation requests must be submitted in writing by email along with the participant's booking details.

The cancellation policy will be applicable from the date and time the cancellation email is received.

Refunds will generally be processed within 2–5 working days after approval of the eligible refund.

Cancellation requests through phone calls or WhatsApp will not be considered valid.

7. Important Note

Any additional costs incurred due to an extension or change in itinerary because of natural calamities, train/bus delays or cancellation, roadblocks, vehicle breakdowns, government restrictions, weather conditions, or other factors beyond the control of Trekfit Adventures and its associates will be borne by the participant.

For trip-specific terms and conditions, the policy communicated with the respective trip/package will apply.